Thanks for taking a moment to read this month’s update. The photo featured above was taken yesterday while on a morning walk.
My workload has been steadily increasing. Whether for tech support or web support, outages are more common and security threats are an ongoing concern. As people get taken in by scams, there is an increased need for helping them recover. Delays in response time from support staff, and delays in needed products, are disruptive and result in greater effort to accomplish tasks.
These stresses and disruptions are disorienting and can result in cognitive strain for some people. This means that providing tech support may require that instructions be provided more slowly for it to be learned.
The various strains on our society such as wars, pandemics, supply chain disruptions, hackers, climate disasters, global inflation, and other concerns tend to preoccupy people’s minds. So, I tend to offer less information since people aren’t absorbing and remembering details as well.
Prepping to Help Others
The survivalist movement mostly consists of “preppers” who are people anticipating upheaval and various societal disruptions. Realtors have a category of home listings for underground bunkers and fallout shelters, typically in the rural plains west of the Missouri River.
I’ve given some thought to disaster preparedness after living through the pandemic, seeing empty grocery shelves, and being among the 300,000 people in our area without power following the Derecho storm of August 2020. Economic instability and supply chain problems are other motivations for preparing ahead.
My approach to preparedness involves assembling resources that will help me continue providing tech support to people during difficult times. Examples would be having battery backup systems for power during outages, and having a small inventory of commonly needed tech parts and supplies.
Being prepared for one’s own basic survival is fairly easy. There are food packs that promise to provide months of food with a shelf-life of many years. However, being prepared to help others takes a bit more planning and each person’s vocation or profession will have unique planning and preparation needs. This requires thinking through the current support needs people have, and how needs may change in a crisis.
Last year I began writing installments on the topic of simpler tech solutions that cost less money and use less power. I’m continuing to study what solutions may work well during disasters or other disruptions.
Most of us have been through power outages. In Iowa City, we’ve had 500-year floods that resulted in closed bridges. We’ve had tornados go through the city destroying homes and flipping cars upside down. The Derecho storm of August 2020 caused significant damage. These experiences help guide a preparedness plan.
One also follows news stories of disruptions elsewhere such as wars, droughts, and rising ocean waters that can all result in displacing millions of people who need to find a caring and welcoming community where they can live.
So, another kind of preparedness is that which allows us to be welcoming of others and supporting the needs of those who are new in our communities.
We’re all familiar with the practice of maximizing profits. It’s a business strategy of spending as little as possible on products and services, reducing labor costs, cutting corners, and offering as little as possible of value to customers while charging as much as possible.
In business, I have always focused on minimizing profits. This means I’m fair with those who provide products and services to me. I seek out high quality products and services for the work I do, rather than inexpensive cheap ones. I acquire software, tools, equipment, systems, and resources that will benefit my customers. These things increase my regular expenses and cut into my net earnings. What’s rewarding is that I’m able to offer a lot of really great services to people at very economical prices.
There are regular monthly and annual fees and subscriptions I pay for software and services I use to do my tech work and website work. There are also purchases of equipment that build the business. These investments in the business over time help the business grow. I could cut back on these expenses, and provide less to the people I support. That would increase my profits. However, I think the practice of putting profits over people is selfish, short sighted, and ultimately not a very good business strategy.
The ideal balance is to invest in a business so it can grow, serve people well, and provide a good livelihood to the business owner.
Despite widespread inflation and rising costs of tech devices in short supply, I’ve been able to continue charging about the same hourly rate that I did over 20 years ago. This is possible through continuous improvement and efficiencies that allow me to provide more services and better support on less money.
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Many thanks to all of you who keep in touch and provide support for the work I do.